Privacy Policy

Effective January 5, 2026

AmazingXO, LLC (“AmazingXO,” “we,” “us,” or “our”) operates amazingxo.com and its associated services. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have over your data.

By using our website, creating an account, or placing an order, you agree to the collection and use of information as described in this policy.

1. Information We Collect

Information You Provide Directly

When you register, place an order, or communicate with us, we collect:

• Full name, email address, phone number, and mailing address
• Payment information (processed and stored by Stripe — we do not store card numbers)
• Government-issued identification documents submitted for identity verification
• Health history, medications, allergies, and medical conditions provided during compliance intake
• Video statements recorded during the verification process
• Messages and communications submitted through contact forms or support channels

Information Collected Automatically

When you visit our website, we automatically collect:

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent, referral source, and click behavior
• Cookie data and session identifiers (see our Cookie Policy for details)

Information from Third Parties

We may receive information from payment processors, identity verification services, and analytics providers to support order processing and fraud prevention.

2. How We Use Your Information

We use collected information to:

• Process and fulfill your orders and manage your account
• Verify your identity and confirm eligibility to purchase
• Route orders to licensed 503A compounding pharmacies for fulfillment
• Communicate order status, tracking information, and account updates
• Send transactional SMS and email notifications (with consent)
• Operate the Nurse Hours program and associated Discord access
• Comply with applicable laws, regulations, and pharmacy requirements
• Detect and prevent fraud, abuse, and unauthorized access
• Improve our platform, products, and customer experience

3. How We Share Your Information

We do not sell your personal information. We share information only as necessary to operate our business:

• Licensed Pharmacies: Your name, shipping address, order details, and prescription information are transmitted to the dispensing pharmacy to fulfill your order.
• Stripe: Payment processing. Stripe’s privacy policy governs their handling of payment data.
• Cloudflare: Hosting, content delivery, and security services.
• Discord: If you connect your Discord account for Nurse Hours access, your Discord username and membership status are shared with our Discord server.
• Legal Requirements: We may disclose information when required by law, court order, or to protect the rights and safety of our users or the public.

4. Health and Medical Information

Health information you provide — including medical history, medications, and identity verification materials — is sensitive. We handle this information with heightened protection. It is used solely for the purpose of compliance review and order fulfillment. We do not use health information for advertising or marketing purposes. Identity documents submitted for verification are not retained beyond the period required for compliance purposes.

5. Data Retention

We retain your account and order information for as long as your account is active and for up to seven years thereafter to comply with legal, tax, and pharmacy record-keeping requirements. Identity verification materials are retained for the minimum period required by applicable law. You may request deletion of your account and associated data at any time, subject to our retention obligations.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Data portability — receive a copy of your data in a machine-readable format
• Lodge a complaint with your local data protection authority

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, the right to delete, and the right to opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, contact us at privacy@amazingxo.com.

7. Security

We implement industry-standard technical and organizational measures to protect your information, including encrypted transmission (TLS), access controls, and secure storage. No method of transmission over the internet is 100% secure. If you believe your account has been compromised, contact us immediately at support@amazingxo.com.

8. Children

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

10. Contact

For privacy-related questions or requests, contact us at privacy@amazingxo.com or by mail at AmazingXO, LLC, United States.